starhoki Casino & Sportsbook Data Care

This page describes what we collect when you use starhoki and how we keep that data protected. We operate an online gaming and sportsbook platform, so we collect information to verify your identity, process your payments, and deliver our games. When you download our Android app, open our iOS browser version, or access starhoki from a desktop, we gather certain personal and technical data. We handle all of it under strict encryption and retention rules, and we never sell it to third parties.

We understand that privacy matters to account holders in Jakarta, Surabaya, Bandung, Medan, and across supported jurisdictions. This policy explains what we collect, why we collect it, how we use it, who can access it, and what rights you have. We speak plainly — no legal jargon, no hidden clauses. If you have questions about our data practices, our support team is available via the in-app help form.

We update this privacy policy periodically to reflect changes in our operations or local regulations. We notify you of any material change by email at least 30 days before it takes effect. Your continued use of starhoki after an update constitutes acceptance of the new policy.

What Data We Collect on starhoki

Account and Identity Information

When you create a starhoki account, we collect your email address and phone number. We send a one-time password via SMS to verify your phone. Once verified, we ask for your full legal name, date of birth, and national ID number. We also request a selfie holding your ID card for biometric verification. We store all of this in our encrypted database. We use this data to verify your identity (KYC compliance), prevent fraud, and comply with financial regulations. We never share your personal information with third parties outside our licensed payment processors and regulatory authorities where required by law.

Your password is hashed using industry-standard algorithms — we never store it in plain text. If you forget your password, we send a password-reset link to your registered email. You click the link, set a new password, and log back in. We do not store your old passwords, and we do not know what your new password is — only you do.

Payment and Transaction Data

We collect data each time you deposit or withdraw on starhoki. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we record the amount, timestamp, payment method, and confirmation status. We also capture your transaction reference number and any fees applied by your payment provider. When you withdraw, we log the same information — amount, method, timestamp, and status. All payment data is encrypted in transit (TLS) and at rest on our servers.

We use transaction data to: reconcile deposits with your account balance, process withdrawals through the same payment method you deposited with, detect fraud and unusual patterns, and comply with financial reporting requirements. We do not share your payment information with third parties outside our licensed payment processors. Your payment card or bank account details are never stored on our servers — payment processors handle those directly.

Betting and Gaming Data

We record every bet, spin, hand, and match you participate in on starhoki. This includes the game name, bet amount, outcome, and payout. For sportsbook bets, we also log the league (Liga 1, Piala AFF, Champions League, Premier League, badminton, MotoGP) and match details. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), we log your actions and dealer outcomes. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), we log your spins and results. For esports markets (Mobile Legends, Free Fire, PUBG Mobile), we log your selections and settlement.

We use gaming data to: settle bets fairly, detect cheating or collusion, provide you with your account history, and comply with gaming regulations. We do not use your gaming data to target you with personalized advertising or to manipulate odds in your favor or against you — your odds are fixed by the game rules and our house margins, regardless of your play history.

At starhoki, we encrypt your data in transit and at rest, we never sell it to third parties, and we keep it only as long as we are required or you remain active.

Technical and Device Data

When you access starhoki from your Android phone, iOS phone, or desktop, we collect technical information: your device type and operating system version, your IP address, your browser or app version, and the date and time of your access. We use this data to troubleshoot technical issues, monitor platform performance, detect security threats, and prevent unauthorized access to your account. We do not use this data to track your location precisely — we only use IP addresses to confirm your jurisdiction and prevent access from restricted regions.

We also collect cookies and similar tracking technologies when you use starhoki on a browser. Cookies store your login session so you do not need to re-enter your password every time you visit. You can disable cookies in your browser settings, but doing so may limit your ability to use starhoki. We do not use cookies for third-party advertising — all cookies are first-party and support only starhoki's operations.

• 1
  Personal data (name, ID, phone)KYC

  We encrypt and store indefinitely while your account is active, then retain for 5-7 years after closure per financial regulations.

• 2
  Payment data (deposits, withdrawals)Transactions

  We log every transaction permanently for audit and dispute resolution, encrypted at rest and in transit.

• 3
  Gaming data (bets, outcomes)Play history

  We retain your full bet history while your account is active so you can verify results and settle disputes.

• 4
  Technical data (IP, device, cookies)Operations

  We use this for security, jurisdiction verification, and platform troubleshooting. We do not share with advertisers.

Our Data Protection and Your Rights on starhoki

How We Protect Your Data

We at starhoki encrypt all data in transit using TLS (Transport Layer Security). When you log into starhoki on your phone or desktop, the connection between your device and our servers is encrypted — no third party can intercept your login credentials or account balance. We also encrypt data at rest on our servers using AES-256 encryption. Our servers are located in secure data centres with physical access controls, surveillance, and redundant power systems. We do not store backup copies of your data in unencrypted form.

We limit access to your data to authorized starhoki employees who need it to perform their jobs — customer support, fraud detection, payment reconciliation, and regulatory compliance. We do not share your data with third-party marketing companies, analytics platforms, or social media networks. Our only third-party recipients are licensed payment processors (for deposit and withdrawal processing) and regulatory authorities (where required by law).

Your Data Rights and Requests

Under data protection regulations in many jurisdictions, you have the right to: access all data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and object to certain uses of your data. To exercise any of these rights, contact our support team via the in-app help form. We will respond within 30 days. If you request deletion and we are not required by law to retain your data, we will erase your personal information from our servers. However, we may retain encrypted transaction records for dispute resolution and regulatory compliance for the periods mandated by financial authorities.

If you close your starhoki account, we deactivate it immediately. Your account balance is paid out via withdrawal, your login credentials are invalidated, and your account data is marked for deletion. We continue to retain transaction records and KYC documents for the retention periods set by law, but we do not use them for any purpose other than regulatory compliance and dispute resolution.

Third-Party Links and Processors

Our starhoki platform may contain links to external websites — for example, links to league websites (Liga 1, Piala AFF, Champions League) or payment provider information pages. We are not responsible for the privacy practices of those external sites. If you click a link and leave starhoki, we recommend you review the privacy policy of the destination site before you provide any information.

Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) collect and use your payment information directly. We do not control their privacy practices. We recommend reviewing their privacy policies to understand how they handle your payment data. Our servers may sit outside your jurisdiction of residence, but we encrypt all data to meet international data protection standards. If you have concerns about our data practices or you believe we have violated your rights, contact our support team. If we cannot resolve your concern, you may also lodge a complaint with the relevant data protection authority in your jurisdiction.