starhoki FAQ
Users of starhoki frequently ask about account setup, deposits and withdrawals, game rules, security, and technical support. This page covers the most common questions across sportsbook betting, live-dealer tables, slot games, and esports markets, along with answers about how we handle your data and payment methods.
This FAQ addresses practical questions: how to reset your password, how deposits via DANA or e-wallet virtual account work, what the difference is between live tables and slots, and how we protect your personal information during KYC verification. If your question is not answered here, contact our support team via the in-app help form. For legal information about our service availability and jurisdiction restrictions, see our legal noticeFor complete account and game rules, review our terms of use
We recommend reading this FAQ before you create an account, especially if you are new to online gaming platforms or unfamiliar with our payment methods. The answers here explain how starhoki processes deposits, handles withdrawals, and verifies your identity. We also note which documents are required for KYC and how your data is protected during and after verification. If you experience a technical problem that is not covered here, our support team is available to help you resolve it.
Topics covered in this FAQ
- Account and registrationhow to create an account, reset your password, and complete KYC verification
- Payments and transactionshow deposits and withdrawals work via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts (online payment, e-wallet, mobile banking, local payment)
- Games and bettingwhat live-dealer tables are, how slots work, and how we cover Liga 1, Piala AFF, Mobile Legends, and other markets
- Security and supporthow we protect your data, which languages our support team speaks, and when to contact us
KYC (Know Your Customer) verification on starhoki requires two main documents: a government-issued photo ID (such as a passport, national ID, or driver's license) and a proof of address (such as a utility bill, bank statement, or government letter). Your documents must be recent (within the last 3 months for proof of address) and clearly readable. We recommend taking colour photographs or scans of both sides of your ID and submitting them via the account verification page. Once we receive your documents, our verification team reviews them and notifies you of approval or rejection via email. Approved verification typically completes within one business day, though in peak periods it may take longer. If your documents are rejected, you can resubmit new documents.
We at starhoki protect your personal information using industry-standard encryption (TLS 1.2 or higher) for all data transmitted between your device and our servers. Your password is hashed and salted before storage, meaning we do not store your password in plain text. KYC documents (ID and proof of address) are encrypted, stored separately from your account data, and retained only for the duration required by applicable law. We do not share your personal information with third parties except as required by law or to process your deposits and withdrawals through payment partners. Our privacy policy explains in detail how we collect, use, and protect your data. You can review our full privacy policy in the footer menu.
Payments and transactions
Deposits via local payment, online payment, or e-wallet on starhoki follow a simple flow. In your account, select "Deposit" and choose your preferred payment method (mobile banking, local payment, or online payment). Enter the amount you wish to deposit. You will be redirected to the payment app or web interface, where you confirm the transaction using your app PIN or password. Once confirmed, the funds are transferred to your starhoki account immediately. Your account balance is updated in real time, and you can begin playing sportsbook, live-dealer, slots, or esports right away. Each payment method has standard transaction fees set by the payment provider, not by starhoki. If a deposit does not credit within subject to verification, the transaction may be pending — check your payment app to confirm the status, then contact our support team if the issue persists.
Yes, starhoki supports deposits via e-wallet, mobile banking, local payment, and online payment through virtual account (VA) transfers. When you select "Bank Transfer" at deposit, we generate a unique virtual account number for your chosen bank. You transfer funds from your personal bank account to this VA number using your bank's app or online banking. The transfer is processed immediately, and your starhoki account balance is credited in real time. Each bank's transfer fees are set by the bank, not starhoki. We recommend keeping your VA number handy for future deposits — the same number is valid for all your subsequent transfers. Withdrawals can be processed back to the same bank account that funded your initial deposit, subject to standard verification. If you have questions about your bank's transfer process, contact your bank's customer service.
Free bets and free spins are bonus offers that we provide to eligible users under specific terms. Free bets are credited to your account for use on sportsbook betting (Liga 1, Piala AFF, Champions League, badminton, MotoGP), while free spins are credits for slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). These offers appear in your account dashboard under the "Bonuses" or "Promotions" section. The terms for each offer (such as playthrough requirements, game restrictions, and expiry date) are displayed when the bonus is credited. Free bets and free spins cannot be withdrawn as cash — they can only be used for betting or playing games. Any winnings from free bets or spins are subject to the terms outlined in the promotion. If you do not see an offer you expect, contact our support team to verify your eligibility.
Games and betting
Live-dealer tables and slots are two distinct game categories on starhoki. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature a real dealer broadcast via multi-camera live stream. You see the dealer's actions in real time and interact through a live chat. The outcomes are determined by real physical cards or a real spinning wheel. Slots are digital games where symbols spin on a virtual reel, and outcomes are determined by a random number generator (RNG). Slots do not involve a live dealer — they are purely algorithmic. Live-dealer tables typically require a higher minimum bet than slots, while slots offer smaller bet amounts and faster rounds. Both game types are available on starhoki for desktop and mobile. Choose the game type that suits your budget and play style.
Our starhoki support team handles English and Indonesian. You can contact us via the in-app help form and compose your question in either language — we will respond in the language you use. Response times depend on support volume and the time of day you submit your request, but we aim to address all inquiries within a reasonable timeframe. For urgent account issues (such as a deposit that has not credited or a withdrawal under review), contact support as soon as possible so we can investigate. If you have a question that requires immediate clarification before you proceed, check this FAQ page first — many common issues are addressed here. Our support team is available to help with account, payment, game rule, and technical questions.
Security and platform use
To protect your starhoki account, use a strong, unique password that is not used on any other platform. Avoid sharing your password with anyone, including our support team — we will never ask for your password. Enable "Keep me signed in on this device" only if you use a private device; on shared or public devices, always sign out when you finish. Monitor your account activity regularly by checking the login history and transaction list on your dashboard. If you notice an unauthorized login or transaction, reset your password immediately and contact our support team. Use the "Remember device" feature cautiously — it stores a secure token on your device so you do not need to re-enter your password on that device, but it does not replace the need for a strong password. If you suspect your account has been compromised, contact support right away so we can review the account and help you secure it.